Social Knowledge

Hunch Takes $12 Million From Khosla Ventures, Adds Former Facebook CFO To Board Of Directors

TECHCRUNCH — Recommendation engine Hunch confirms that they’ve raised a new round of financing – $12 million – led by Khosla Ventures. Partner Gideon Yu, who joined Khosla Ventures last year, was previously the CFO of Facebook. He is now joining Hunch’s board of directors as part of the deal. Hunch was valued at $52 million in the round...

The Facebook Imperative Cannot Be Stopped

TECHCRUNCH — Two weeks ago on TechCrunch I posted "The Facebook Imperative," which posed a simple question, "Why isn’t all enterprise software like Facebook?" It was the next iteration of the question I asked in 1999 that spawned salesforce.com, "Why isn’t all enterprise software like Amazon.com." If you have read my book, Behind The Cloud, you are well aware how that one question launched a company, and a movement. Its been an exciting decade. But the real excitement is just starting. Frankly, I’ve been amazed by the huge amount of responses, tweets, and comments (aka "the ruckus across the blogoshere," as Joe McKendrick calls it). It only strengthens my conviction that we are about to see the greatest revolution in enterprise software, ever. Well, really, the most exciting revolution in computing, ever...

Social Network For Traders Currensee Raises $8 Million

TECHCRUNCH — Social network for currency traders Currensee has raised $8M in Series B funding led by prior backer Northbridge Venture Partners and joined by new investor Egan-Managed Capital...

Researcher Creates ‘Facebook For Scientists’

VENTUREBEAT — Imagine how much sooner Dr. Jonas Salk could have discovered the polio vaccine if in 1955 if he was on Facebook. Often, researchers work in a vacuum. They can be stuck on a problem blocking progress on their research that someone on the other side of the world has already solved. Yes, there’s a wealth of information online and in scientific journals, but what if there were one central place online where a researcher could ask a question and someone else could answer it? Enter ResearchGATE, which its founder Dr. Ijad Madisch fairly describes as "Facebook for scientists." In close to two years of operation, ResearchGate has built a social network of more than 250,000 researchers from 196 countries...

Beyond The Call Center - Crowdsourced Customer Support In The Cloud

READWRITEWEB — Customer Service operations have undergone some heavy changes in the last few years. To save money, many call centers have been moved offshore and self-service Websites allow users to tackle mundane tasks like ordering, paying bills and checking statements. CrowdEngineering believe that the Social Web is bringing a new wave of disruption to the way customers get help. Their CrowdForce platform is already helping telecommunications companies to crowdsource assistance from distributed online communities and is delivering real value. In one year they raised 100k community members, managed over 500k support requests and reduced support costs by $3M...