What Marketers Can Learn From Starbucks' Foursquare Stumble

ADVERTISING AGE — Starbucks has a well-earned rep as an outstanding marketer that really does get social media. Which is why it didn't surprise me it was an early adopter on Foursquare. What did surprise me: When I went to take advantage of Starbucks' recently ended Foursquare promotion, neither the barista nor the manager had any idea what I was talking about. So much for cashing in on my mayorship with a discounted caramel frappuccino. Really, Starbucks? How difficult is it to send an e-mail to your managers outlining the campaign details?...