Social Media Dos And Don'ts (Q&A)

FORBES.COM — For the past four years, Zia Yusuf, executive vice president for SAP's global ecosystem & partner group, has focused on how to make Internet-based communities and social media work for business. Yusuf has worked with a variety of other companies that are active in applying these techniques, and he has identified dos and don'ts for connecting and communicating with customers and partners...