How Best Buy Manages 2100 Employees On Twitter (Video)

SOCIAL MEDIA EXAMINER — In this video I interview John Bernier, Social Media Manager at Best Buy. John is best known as one of the brains behind Best Buy’s Twelpforce, an online customer service initiative on Twitter. Watch this video to find out how Twelpforce manages 2,100 Best Buy employees as they answer thousands of customer questions on Twitter...