Consumers Increasing Their Use Of Social Media To Discuss Brands

PORTALS AND KM — Tealeaf provides online customer experience management (CEM). Their CEM solutions include both a customer behavior analysis suite and customer service optimization suite. I have written about them before (see: Understanding Your Online Customer's Moves with TeaLeaf). They also sponsor an annual Online Consumer Survey. Here is my post on last year's survey (Online Customer Experience - What is Going On?) The 2009 survey has some interesting results...