@comcastcares Dishes On His Top Twitter Apps

GIGAOM — Om and I met Wednesday night with Frank Eliason of Comcast, better known as the person behind @comcastcares. Eliason is a genuinely cool guy who started out as the person solely responsible for handling Comcast complaints on Twitter, and who now has a staff of 10. Each day, he and his staff look over some 10,000 blog posts, handle countless tweets — and then seek to do something about any problems. Since he’s such a Twitter power user, I asked him what his favorite applications for the micromessaging site were...