Social Reviews

Study: 83% Of ALL Holiday Shoppers Influenced By Reviews

MARKETING PILGRIM — ChannelAdvisors’ 2010 Consumer Shopping Habits Survey is out just in time for the holiday season. The free report provides valuable insights for anyone in the ecommerce, B2C space. So, what jumped out at me? Well, it wasn’t so much that 59% of those surveyed start their gift search at a search engine –- with 28% heading straight to a marketplace such as eBay or Amazon –- but what did intrigue me were the starts on just how inconsequential brand recognition is...

Study: Social Media Affects SMB Purchasing Decisions

HUBSPOT INBOUND INTERNET MARKETING BLOG — Many people still think that the heaviest users of social media skew young. Myth. In fact, according to a recent analysis completed by Pingdom, the average social media user is 35-44 years old. It turns out that this demographic of decision makers is online looking for information about products and services giving B2B tech marketers a compelling reason to pursue online word of mouth as a key component of their go to market strategy...

Power Of Louisiana, Social Media Help Popeyes Stand Out In Chicken Fight (Q&A)

ADVERTISING AGE — For a moment today, Times Square was blanketed in orange, as Popeyes, with hundreds of fans decked in its signature color, celebrated and announced its latest victory: Its Spicy and Mild Bonafide bone-in fried chicken beat out KFC Original Recipe in a national taste-test. A microsite went live today heralding the win, which will also be promoted in new advertising that breaks Monday, said Chief Marketing Officer Richard Lynch. Advertising from agency GSD&M will run on national TV and on local TV and radio, as well as in USA Today; the announcement will also take center stage in point-of-purchase displays in restaurants and in direct mail. Creative reintroduces the slogan, "Love That Chicken," while incorporating the new "Popeyes Beat KFC" theme...

Think Negative Comments/Reviews Online Hurt Your Company? Guess Again.

MACK COLLIER.COM — For as long as I have been working with companies to help them improve their social media efforts, I have heard them explain how worried they are about what their customers are saying online. "How do we make it go away?" or "How do we get this off the 1st page of Google results?" are questions I have heard all too often. One area where this really comes into play is the issue of adding product reviews to your e-commerce site. Many companies do NOT want to do this, because they fear that letting customers post reviews on their site will hurt sales...

90% Of User-Generated Content Site Visitors Are Lurkers, And It's OK

SILICON ALLEY INSIDER — Two days ago I wrote about Quora. I’ve been loving the product even if it sucks up some of my time. I prefer my time go into a very focused Q&A website than into a more generic Facebook. What Quora has done is wrap social networking around Q&A with the more clever next-gen UX I’ve seen. But my post today is not about Quora, it’s about an answer that I wrote on Quora. I stumbled upon the Question, "What is the motivation behind writing public reviews and tips as on Amazon Yelp Foursquare StickyBits etc" and took the bait. I wrote the following answer...